Shopper FAQs

When will my order by ready?

Your order will be picked and packed within 3 business days. Contact the non-profit you're supporting for pickup information. If you chose for your order to be shipped, tracking information will be emailed to you.

Do you offer shipping?

Yes. We ship via USPS Ground Advantage and UPS Ground. The cost is based on the weight of your order. We do not make a profit on shipping.

Do you offer express delivery?

No. But you are welcome to contact us to pick up your order.

Do you accept returns?

No. Food items once sold cannot be sold again and therefore are not returnable.

What is the expiration date?

We will not sell food that is past its expiration date. If you have received a product past its date, please contact us. We check the dates of all our products. When a product is close to it's best by date, we add that information to the product page.

What if I get a wrong or broken item?

We have years of experience shipping breakables across the country, but we understand that sometimes things happen. Contact us and we'll work to make it right. We may as for pictures of the packing slip, damaged package, etc.

How much is donated to the non-profit?

Non-profits can receive from 1-10% of an order depending on their arrangement with us. This allows those groups that want little involvement to make money but let us do the work. Those that want to make more can by handling more of the payment and/or delivery process.

What non-profits are being helped?

Every month we chose a default non-profit that receives donations if non of the local groups is selected. Please see the home page for their name and information.

Non-Profit FAQs

How can my non-profit get signed up?

How much can my non-profit make?

There is no limit to what your non-profit can make. Depending on how much of the payment and delivery process your group undertakes will determine the percentage of the sale you receive up to 10%.

Why does a non-profit only get 10%?

We don't mark up our products just to have enough to pay a non-profit 50%. We believe supporters will buy more when their cost is similar to that of a brick and mortar store. So, we use street pricing not inflated "fundraising" prices.

When will we get paid?

Donations are made between the 15th and 20th of each month for purchases by your supporters in the prior month. The method of payment is decided during the sign up process.

How can my non-profit increase the amount we get each month?

Since the amount your group gets is based on a percentage of sales, the amount of sales needs to be increased. This can be done by encouraging members of your non-profit, parents, friends, relatives, and anyone else who wants to help to make purchases.

How often can orders be picked up?

See our homepage or Contact Us page for pickup hours. You will need to make a pickup appointment at least 24 hours (1 business day) before your pickup date. This will ensure that we have your group's order picked and ready for you.

How will the orders be packed?

Each buyer's order is picked and packed individually. We then group orders for your non-profit into larger bags or boxes to make distribution easy for you. Feel free to contact us about your organization's needs.

How do we get 10%?

For a non-profit to get 10% they must do a combination of the following: submit one large group order with payment, collect payment from supporters and pay Shop2Donate via check, pick up orders from Shop2Donate and deliver them to supporters.